Shipping policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.
Shipping Time
Once your order has shipped, delivery times are:
- Standard Shipping: 7–15 business days
- Express Shipping: 5–9 business days (if offered)
Delivery times are estimates and start counting from the shipment date, not the order date. Please note that international shipments may occasionally take longer due to customs processing.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping
"We offer free standard shipping on all orders over $25
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.
Customs, Duties, and Taxes
Lumelisse Beauty is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged or Lost Packages
Lumelisse Beauty is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please contact us at with your order number so we can investigate